Password setup

Managing your ActiveCampaign password is straightforward; whether you've forgotten it, you need to create one (trial account) or change it while logged in. Follow these simple steps to ensure your account remains secure.

Steps to Create a New Password or Reset a Forgotten Password

• Visit the Login Page: Go to your account's login URL.

• Click "Forgot?": This is located in the password field.

• Submit Email: Enter your login email and hit "Submit."

• Check Email: Look for a message titled "ActiveCampaign password reset instructions."

• Update Password: Click the "Update Password Now" link in the email, then create a new password on the login page.

• Ensure Correct Email: Double-check the email you use to log in.

Password Requirements

• Minimum 8 Characters: Passwords should be at least 8 characters long.

• Security Compliance: Avoid passwords from the common passwords list by OWASP.

Changing Password While Logged In

• Access Settings: Click "Settings" from the menu.

• Enter New Password: Fill in both password fields and save.

• Confirm Current Password: A prompt will ask for your current password to confirm the change.

Admin Reset for Other Users

• Navigate to Users: Go to "Users and Groups" in settings.

• Edit User Details: Select the user and choose "Change Password."

• Update Password: Enter your admin password, then set a new password for the user.

Keeping your ActiveCampaign account secure is essential. Regularly updating your password and ensuring it meets security standards helps protect your data.

If you have any questions, don't hesitate to email us for free assistance, we are happy to help you.