FAQ

Make sure you finish Week 1 with Wild Mail first. Below you'll find the latest tips on how to master ActiveCampaign. We included the most common questions our support team receives. Enjoy!

Lite Plans

Lists and contacts

• How to change the name of your list

• How to clean my contact list

• My import failed. What to do?

• How to add /delete contacts to the exclusion list

• How to create list segments

• How to edit a contact

• How to manage custom fields

Campaigns and emails

• How to change the "From" name and email address in my campaign

• How to change my email footer

• Contacts are not receiving emails but appear to be subscribed

• How to save a campaign as a template

Automations

• How to import automation templates (recipes)
• How to activate an automation
• How to add/ remove contacts from an automation
• How to see all contacts in an automation
• How to edit an automation email
• How unsubscribes work in an automation

Forms

• Types of forms you can create
• How to customise a form
• How to tag contacts that fill out a form

Plus Plans

Lead Scoring and Dynamic content

• How to use Lead Scoring
• How to use dynamic/conditional content

CRM (Deals)

• How Deals work
• How to create a task for a deal
• How to use automations to manage deals
• How to change stages in deals

Integrations

• WordPress Integration
• Salesforce Integration
• WooCommerce Integration
• Shopify Integration
• Google Analytics Integration
• Google Sheets Integration
• WhatsApp Integration

Professional and Enterprise Plans

A/B testing and Predictive sending

• How to use split automations (A/B testing)
• How to use predictive sending

Attribution and Custom Domains

• How to use attribution
• How to set up your custom domain name (CNAME)

If you'd like to know more about the above features, contact us at [e-mail].

We'll be happy help you!