> For the complete documentation index, see [llms.txt](https://docs.wildmail.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.wildmail.io/account-and-billing/cancelations/failed-payments.md). # Failed payments {% hint style="info" %} Here you will find information on how failed payments work in **Stripe** and the different stages of collection attempts. {% endhint %} ### Reasons for a failed payment We use Stripe to manage the payments of your subscriptions. There can be situations where a payment may fail due to various reasons: * The card has expired * The issuing bank rejects the payment * An incorrect card number was introduced * The card has insufficient funds, etc. When these situations occur, once it is time for your subscription renewal, if there is any error as the ones mentioned above, Stripe considers this as a **failed payment**. When this happens, Stripe will make various attempts to charge the same card until the payment is either successful or failed completely. ### Collection attempts * After the first failed payment, Stripe will make various attempts to charge the same card. If the payment is not successful during the following 6 days after the first failed payment, the account will be **Disabled**. * After 11 days from the first failed payment, if Stripe does not succeed in getting the payment through, it will list it as Failed and will no longer attempt to charge the card. If this happens, **the account will be automatically canceled.** ### What to do * If you have a failed payment and your account is disabled, you will need to go to your [Billing app](https://app.wildmail.io/login) in order to make the payment/ update your billing details. Once you make the payment, please contact to reactivate your account. Please note that you will only be able to access your billing details only via the Billing app, as you will not be able to log into your account. To know how to change your billing details, please see [this article.](/account-and-billing/billing/change-billing-details.md) * If the account gets canceled due to non- payment, you will need to contact us at **** and let us know you want your account reactivated. In this case, you will need to pay the due invoice(s), in order to clear the account, and a new subscription will be created and you will also need to pay for it. {% hint style="info" %} *We will send you email notifications after each failed payment attempt, this will be a total of 3 emails. If the invoice is not cleared by then, the account will be canceled, and we will also send you a confirmation email regarding the cancelation.* {% endhint %} If you have any questions regarding this, please contact us at ****. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.wildmail.io/account-and-billing/cancelations/failed-payments.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.