# Cancel account

{% hint style="info" %}
If you would like to cancel your Wild Mail account, please follow the below steps.
{% endhint %}

### 1. Go to Billing

Open your ActiveCampaign account and click on the blue chat bubble in the bottom right, in Dashboard, or you can access the Wild Mail app directly from[ **here**](https://app.wildmail.io/login)**.**

<figure><img src="https://1482771114-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY5wZuLZ5MeB5ge8kAJlJ%2Fuploads%2FObjKdDl9ML1HLUzQDysp%2FXnapper-2022-11-14-16.54.08.png?alt=media&#x26;token=cb7367f6-c6fd-4a5d-9357-9c85a5683a4f" alt=""><figcaption></figcaption></figure>

### **2. Go to Wild Mail Dashboard**

In order to access your Billing feature, you need to click on the Wild Mail Dashboard inside the blue beacon.

<figure><img src="https://1482771114-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY5wZuLZ5MeB5ge8kAJlJ%2Fuploads%2FwEOkFl1fqTsq9dbL2hOm%2FWM%20Dashboard%201.png?alt=media&#x26;token=b5ece7c4-5840-4632-afed-dc636fc98534" alt=""><figcaption></figcaption></figure>

### **3. Inside the Wild Mail app**

Once you are in the Wild Mail app, go to **Billing**.

<figure><img src="https://1482771114-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY5wZuLZ5MeB5ge8kAJlJ%2Fuploads%2FP44WFMl629OCXtOWMESO%2F1.png?alt=media&#x26;token=eba38399-b389-479b-84b8-f93dcff71d99" alt=""><figcaption></figcaption></figure>

### 4. Cancel account

In Billing, on the right hand side, click on **Cancel Account**.

<figure><img src="https://1482771114-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY5wZuLZ5MeB5ge8kAJlJ%2Fuploads%2FWO27pK8ONSWzKR3nimM6%2FXnapper-2025-04-09-13.27.08.png?alt=media&#x26;token=5e775371-017d-48eb-b090-dd96e02b8258" alt=""><figcaption></figcaption></figure>

### 5. Security screen

Once you click on **Cancel Account**, a security screen will appear to check if you want to go ahead with the cancelation process. You will also have to fill out a small form stating the reason for the cancelation.

<figure><img src="https://1482771114-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY5wZuLZ5MeB5ge8kAJlJ%2Fuploads%2F8OcqGIxMEb7ypHcUiRXq%2FXnapper-2025-04-09-13.27.36.png?alt=media&#x26;token=606ee1c1-07f8-4a7c-9b0d-1729f22c6a5b" alt=""><figcaption></figcaption></figure>

### 6. Complete the form

Choose the reason for canceling, and then click on **Cancel account.**

<figure><img src="https://1482771114-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY5wZuLZ5MeB5ge8kAJlJ%2Fuploads%2FdJctARrN2dFMS32xrdJJ%2FXnapper-2025-04-09-13.28.02.png?alt=media&#x26;token=d697bbb9-5af1-4e4c-a53d-a7d09fb36fe4" alt=""><figcaption></figcaption></figure>

### 7. Processing the cancelation

You will see that the app will be processing your cancellation request.

<figure><img src="https://1482771114-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY5wZuLZ5MeB5ge8kAJlJ%2Fuploads%2FEOxa51wMylHUEcPv2NnW%2FXnapper-2025-04-09-13.28.47.png?alt=media&#x26;token=d769f282-5126-480b-8bfc-23f7a1ac5625" alt="" width="375"><figcaption></figcaption></figure>

### 8. Cancelation scheduled

Once your request is processed, you will see this screen, which tells you when your account will be automatically canceled.

<figure><img src="https://1482771114-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FY5wZuLZ5MeB5ge8kAJlJ%2Fuploads%2FGIWJWr0DaRhe5Me7UZ9u%2FXnapper-2025-04-09-13.30.21.png?alt=media&#x26;token=cb42a7be-f77c-4d12-a908-960a19354a42" alt=""><figcaption></figcaption></figure>

If you want to reactivate your account after a cancellation, please contact us at **<support@wildmail.io>.**
