Password setup

Managing your ActiveCampaign password is straightforward; whether you've forgotten it, you need to create one (trial account) or change it while logged in. Follow these simple steps to ensure your account remains secure.

Steps to Create a New Password or Reset a Forgotten Password

  • Visit the Login Page: Go to your account's login URL.

  • Click "Forgot?": This is located in the password field.

  • Submit Email: Enter your login email and hit "Submit."

  • Check Email: Look for a message titled "ActiveCampaign password reset instructions."

  • Update Password: Click the "Update Password Now" link in the email, then create a new password on the login page.

  • Ensure Correct Email: Double-check the email you use to log in.

Password Requirements

  • Minimum 8 Characters: Passwords should be at least 8 characters long.

  • Security Compliance: Avoid passwords from the common passwords list by OWASP.

Changing Password While Logged In

  • Access Settings: Click "Settings" from the menu.

  • Enter New Password: Fill in both password fields and save.

  • Confirm Current Password: A prompt will ask for your current password to confirm the change.

Admin Reset for Other Users

  • Navigate to Users: Go to "Users and Groups" in settings.

  • Edit User Details: Select the user and choose "Change Password."

  • Update Password: Enter your admin password, then set a new password for the user.

If you have any questions, don't hesitate to email us for free assistance, we are happy to help you.

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