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Upgrade/downgrade account
If you want to upgrade or downgrade your account, or change your Wild Mail plan, just follow the steps below.
Open your ActiveCampaign account and click on the blue chat bubble in the bottom right, in Dashboard, or you can access the Wild Mail app directly from here.
In order to access your Billing feature, you need to click on the Wild Mail Dashboard inside the blue beacon.
You will be redirected to the Wild Mail app; once inside, click on Billing.
Under Plan, you can see your current plan; to modify it, click on Update Plan.
You will reach the next screen where you can change the plan, increase or decrease the number of contacts, change the billing cycle, change the currency or enter a discount coupon.
Once you have made the necessary changes, you will see on the screen the breakdown of the time you used in the previous plan and the cost, plus the details of the new plan and its cost until the date of the new renewal. Click on Pay now.
After clicking Pay Now, since Stripe already has the credit card information, the charge (if necessary) will be made automatically.
If it was an account downgrade, there will be no charge, and the difference in cost will appear as a credit in Stripe and will be used towards future invoices. If you go back to Billing, you will see the details of your new plan updated.
Your plan is now upgraded. If you have any questions, please let us know at [email protected].
Last modified 6mo ago