# FAQ

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Make sure you finish [**Week 1 with Wild Mail** ](https://docs.wildmail.io/activecampaign-academy/deep-dive/broken-reference)first. Below you'll find the latest tips on how to master ActiveCampaign. We included the most common questions our support team receives. Enjoy!
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## Lite Plans

### Lists and contacts

* [**How to change the name of your list**](https://help.activecampaign.com/hc/en-us/articles/115001320164-How-to-change-the-name-of-your-list)
* [**How to clean my contact list**](https://help.activecampaign.com/hc/en-us/articles/222026247-How-to-use-the-List-Cleanup-Tool-in-ActiveCampaign)
* [**My import failed. What to do?**](https://help.activecampaign.com/hc/en-us/articles/223608348-My-import-failed-What-can-I-do-)
* [**How to add /delete contacts to the exclusion list**](https://help.activecampaign.com/hc/en-us/articles/207362110-How-to-add-contacts-to-the-Exclusion-List)
* [**How to create list segments**](https://www.youtube.com/watch?v=yjaXnj0i9eU)
* [**How to edit a contact**](https://help.activecampaign.com/hc/en-us/articles/115001963030-How-to-edit-a-contact)
* [**How to manage custom fields**](https://help.activecampaign.com/hc/en-us/articles/221433307-Custom-contact-field-overview)

### Campaigns and emails

* [**How to change the "From" name and email address in my campaign**](https://help.activecampaign.com/hc/en-us/articles/115001303030-How-do-I-change-the-From-name-and-email-address-in-my-campaign-)
* [**How to change my email footer**](https://www.youtube.com/watch?v=5saBqeZdT9c\&t=265s)
* [**Contacts are not receiving emails but appear to be subscribed**](https://help.activecampaign.com/hc/en-us/articles/4408226970258-Contact-not-receiving-emails-but-appears-to-be-subscribed)
* [**How to save a campaign as a template**](https://help.activecampaign.com/hc/en-us/articles/221016687-How-do-I-save-a-campaign-as-a-template-or-reuse-a-past-campaign-)

### Automations

* [**How to import automation templates (recipes)**](https://help.activecampaign.com/hc/en-us/articles/360013630199-How-to-use-pre-built-automation-recipes-in-ActiveCampaign)
* [**How to activate an automation**](https://help.activecampaign.com/hc/en-us/articles/360000374290-How-to-set-an-automation-to-active-in-ActiveCampaign)
* [**How to add/ remove contacts from an automation**](https://help.activecampaign.com/hc/en-us/articles/221298807-How-do-I-manually-add-or-remove-a-contact-s-from-an-automation-)
* [**How to see all contacts in an automation**](https://help.activecampaign.com/hc/en-us/articles/218252938-How-do-I-see-all-contacts-in-an-automation-)
* [**How to edit an automation email**](https://help.activecampaign.com/hc/en-us/articles/115001060010-How-do-I-edit-an-automation-email-)
* [**How unsubscribes work in an automation**](https://help.activecampaign.com/hc/en-us/articles/115001317870-How-do-unsubscribes-work-in-automations-)

### Forms

* [**Types of forms you can create**](https://help.activecampaign.com/hc/en-us/articles/115000844044-Types-of-forms-you-can-create-with-ActiveCampaign)
* [**How to customise a form**](https://help.activecampaign.com/hc/en-us/articles/115000853190-Design-and-customize-your-ActiveCampaign-form)
* [**How to tag contacts that fill out a form**](https://help.activecampaign.com/hc/en-us/articles/115001852330-How-do-I-tag-contacts-when-they-submit-my-ActiveCampaign-form-)

## Plus Plans

### Lead Scoring and Dynamic content

* [**How to use Lead Scoring**](https://www.youtube.com/watch?v=Ir2JaZ4LdE8)
* [**How to use dynamic/conditional content**](https://www.youtube.com/watch?v=hOluq8xd2RA)

### CRM (Deals)

* [**How Deals work**](https://help.activecampaign.com/hc/en-us/articles/206797510-Understanding-pipelines-stages-deals-and-tasks#understanding-pipelines-stages-deals-and-tasks-0-0)
* [**How to create a task for a deal**](https://help.activecampaign.com/hc/en-us/articles/360000031540-How-to-create-a-task-for-a-deal)
* [**How to use automations to manage deals**](https://help.activecampaign.com/hc/en-us/articles/206821090-Using-automations-to-manage-your-deals)
* [**How to change stages in deals**](https://help.activecampaign.com/hc/en-us/articles/115001928610-How-do-I-automatically-move-a-deal-from-one-stage-to-another-)

### Integrations

* [**WordPress Integration**](https://help.activecampaign.com/hc/en-us/articles/222475388-Use-the-ActiveCampaign-WordPress-plugin)
* [**Salesforce Integration**](https://help.activecampaign.com/hc/en-us/articles/360001106459-How-to-connect-Salesforce-to-ActiveCampaign)
* [**WooCommerce Integration**](https://help.activecampaign.com/hc/en-us/articles/224445088-Ways-to-integrate-with-WooCommerce)
* [**Shopify Integration**](https://help.activecampaign.com/hc/en-us/articles/115000202150-How-to-connect-your-Shopify-store-to-ActiveCampaign)
* [**Google Analytics Integration**](https://help.activecampaign.com/hc/en-us/articles/222794867-Tracking-campaigns-with-the-Google-Analytics-integration)
* [**Google Sheets Integration**](https://help.activecampaign.com/hc/en-us/articles/115001388224-Use-the-ActiveCampaign-Google-Sheets-integration)
* [**WhatsApp Integration**](https://www.activecampaign.com/apps/whatsapp-integration)

## Professional and Enterprise Plans

### A/B testing and Predictive sending

* [**How to use split automations (A/B testing)**](https://help.activecampaign.com/hc/en-us/articles/115001957624-How-to-use-the-split-action-in-an-automation)
* [**How to use predictive sending**](https://help.activecampaign.com/hc/en-us/articles/360000030839-How-to-use-predictive-sending-to-automate-send-times)

### Attribution and Custom Domains

* [**How to use attribution**](https://help.activecampaign.com/hc/en-us/articles/115000686250-An-overview-of-Attribution)
* [**How to set up your custom domain name (CNAME)**](https://help.activecampaign.com/hc/en-us/articles/207331210-How-do-I-set-up-a-custom-domain-name-CNAME-in-ActiveCampaign-)

If you'd like to know more about the above features, contact us at **<support@wildmail.io>**.

We'll be happy help you!